Returns & Refunds
Our returns policy is in addition to your legal rights
Goods Delivered To You
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 7 days after delivery by getting in contact with us, either by phone or email.
This is subject to the following conditions:
- The product must be unused, as new, in saleable condition and returned in the original product packaging. Please note only full packs can be returned. Bags of cementitious products i.e. adhesive, grout etc, cannot be returned as they are a perishable item.
- You will receive a full refund of the price paid less relevant collection and re-stocking charges.
If the product you purchase is damaged or faulty, we may offer an exchange or refund as appropriate in accordance with your legal rights. Please see our Frequently Asked Questions for more information.
If you can see some of the delivery has arrived damaged, we ask you to sign for it as "damaged" on arrival. That way it will be easier for us to organise replacements, which is why it is important for you to inspect the delivery as much as you can before signing. Unfortunately, breakages can happen and we will send out replacements as soon as we can. To help us, we recommend that you open all products and check exactly how many individual slabs are broken, take photographs of the breakages, then contact our office.
Unfortunately, we cannot collect damaged product. Customers are advised to dispose of any damaged product once replacements have been organised.