IMPORTANT - ALL CUSTOMERS

We are working on major improvements to our website including updates to product pricing and delivery rates, we would therefore ask all customers to call our office on 01525 600 120 if you wish to discuss any of our products or place an order.

We expect the website to be up and running soon with full online ordering functions.

Sorry for any inconvenience.

Thank you

Bluesky Stone Team

Delivery

Deliveries normally occur between 7am and 6pm. Once your order has been placed you will be contacted and provided with an exact date of delivery.

Unless otherwise stated, all deliveries will be made to the kerbside or the bottom of the driveway, using a tail lift vehicle. The video below shows how our deliveries are made:

This vehicle will lower the product to the ground using an electric lift.The pallet of products is then pulled off using a manual pallet truck. It is imperative that the ground that the pallet is unloaded onto is flat and solid. Access may be needed for a rigid lorry (up to 20ft) otherwise additional delivery charges may be made.

The delivery team are not responsible for any additional lifting or carrying of your goods.

We do not deliver items to multiple addresses.

Cost of delivery

Standard delivery covers all areas of the UK except for deliveries to the postcodes AB, BT, DD, GY, HS, IM, IV, JE, KA27-28, KW, PA20+, PH, P030-41, TR21-25 and ZE. For an accurate delivery charge to these areas, please call our office on 01525 600120.

For bundle deals

All bundle deals include delivery to all areas of England and Wales based on an economy 3-4 working day service. For all other areas, please contact our office on 01525 600120 for a quote.

How long will delivery take?

Delivery will normally be less than 7 days (typically 3-4 working days). We will contact you by email or directly by phone within two working days of your order to suggest a delivery date. If the date provided is unsuitable please get in touch and we will re-arrange the delivery date.

Please note:

  • Working days are classified as Monday to Friday and exclude bank holidays.
  • Delivery times apply to items in stock.
  • If any items are out of stock we will contact you and either organise a refund or give you an estimated time of availability.

Delivery Addresses

Bluesky Stone deliver to all UK mainland addresses. There is, however, an extra charge for deliveries to Northern Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses.

Please note that for those customers who live in some remote rural areas our delivery service may be extended by 2 working days or we may contact you to advise that your address is not serviceable.

We also deliver to many parts of Europe - please contact our office to discuss your requirements as delivery charges vary considerably.

Delivery to an address other than your billing address is permitted.

Preparing for Delivery

When contacted by to arrange delivery please:

  • Confirm address details and leave a day-time telephone number so that we can contact you if necessary on the day of delivery.
  • Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight.
  • It is advisable to have some one taking delivery that is able to help the driver as they may occasionally need help to unload.
  • Please advise us of any constraints which may restrict access to your address for our delivery vehicles.

Further Information

Whilst we will always make every effort to deliver the products on the agreed delivery date we can not be held responsible for matters beyond our control that results in your products not arriving on the day in question.

Please do not book builders or hire equipment for the day of delivery in case of any events resulting in the scheduled delivery being delayed.

In the unlikely event of your product not arriving on the scheduled delivery day we will normally be able to deliver the products the next working day.

To keep costs low we use the most economic method of delivery.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS